Krystal Resort Complaints Prevention Team understands that when people stay at a hotel they may be spending a lot of money. They expect to be able to get certain things for their money. The Krystal Resort Complaint team realizes that not every guest is happy and works to resolve any issues that a guest may have. Many of the complaints that a guest has revolve around the bill they receive. The Krystal ResortComplaint team needs to know what type of complaints people have about their bills and how they can makes the guest happy.
· Hidden fees – The room rate a guest may pay could be a $100. When they get the bill it ends up being considerable higher and they want to know what happened. Hotels frequently add fees for things such as Wi-Fi access, movies in the room and the little snacks and drinks in the room. It would be best if these hotels were listed so that every guest was aware of them, but that does not always happen. The complaint team may be able to remove some of the fees, but they should make it clear that this is a one-time deal for the guest.
· Taxes – Many cities have special taxes on hotel rooms. This is out of the hotels control, but they can make sure that all guests are aware of these taxes when they check in.
· Tipping policy – Some hotels do not allow tipping of employees and other hotels expect guests to leave tips. A tip for a guest is optional and cannot be demanded. If it is and the guest complains, they should get their money back.