Friday, 6 September 2013

Krystal Resort Complaints Prevention Department’s Role in Guest Satisfaction

Krystal Resort Complaints Prevention Department has an ultimate goal to make its guests happy. If guests are happy, they will want to return to the hotel or resort at a later date. They will also be more willing to tell others about the experiences they had. If a guest is unhappy, many things can happen. They will probably not want to return and they will most likely tell others about the negative experience they had. The problems that can occur in a hotel or resort are the reasons that the Krystal Resort Complaints Prevention Department is in place. There are many roles that this department plays in the success of a hotel.
·         Training – The obvious role for the prevention department is to stop complaints from happening before they ever happen. Making sure that all of the staff employed by a hotel are properly trained and know how things are supposed to be done accomplishes this goal.
·         Evaluation – The Krystal ResortComplaints Prevention Department also needs to look at the hotel and try to find any problems that could be resolved before they turn into a complaint. It needs to look at the facilities of the hotel as well as the employees themselves and how they are performing their jobs.

·         Fixing – If the department sees a potential problem, it needs to resolve the situation as soon as possible. If that means providing additional training or fixing the facilities of the hotel or resort, it is up to this department to make sure that it is done.