Krystal Resort complaints prevention team understands that it isn’t fun to deal with a guest that is angry and is yelling at you for something that you had no control over. It gets even worse when your boss reminds you that the customer is always right. There may be times that the customer is wrong, but they still needed to be treated with respect and their complaint needs to be resolved. If you do not want to have to deal with guest complaints, you should become part of the guest complaints reduction team. The role of this team is fairly basic.
The Krystal Resort complaints prevention team is designed to limit the amount of things that the guest can complain about. They can do this in several ways.
· Being aware – You need to watch for things that can be a potential problem. If you see something that may be a danger to a guest, do something about it. If you ignore things that you see, you will probably end up facing a guest with a complaint sooner than you want.
· Listen to the complaints. The biggest thing that the team needs to realize is that for every guest that complains, there is probably at least one guest that says nothing. Look at what the complaints of one guest are and make sure that no one else is affected by the same problem.
Krystal Resort complaints prevention team knows that when you take steps to reduce complaints, you will have a positive impact not only on the hotel or resort, but on the way that you feel about your job.