Krystal Resort Complaints
Prevention Team understands that when people stay at a hotel they may be
spending a lot of money. They expect to be able to get certain things for their
money. The Krystal Resort Complaint
team realizes that not every guest is happy and works to resolve any issues
that a guest may have. Many of the complaints that a guest has revolve around
the bill they receive. The Krystal ResortComplaint team needs to know what type of complaints people have about
their bills and how they can makes the guest happy.
·
Hidden fees – The room rate a guest may pay
could be a $100. When they get the bill it ends up being considerable higher
and they want to know what happened. Hotels frequently add fees for things such
as Wi-Fi access, movies in the room and the little snacks and drinks in the
room. It would be best if these hotels were listed so that every guest was
aware of them, but that does not always happen. The complaint team may be able
to remove some of the fees, but they should make it clear that this is a
one-time deal for the guest.
·
Taxes – Many cities have special taxes on hotel
rooms. This is out of the hotels control, but they can make sure that all
guests are aware of these taxes when they check in.
·
Tipping policy – Some hotels do not allow
tipping of employees and other hotels expect guests to leave tips. A tip for a
guest is optional and cannot be demanded. If it is and the guest complains,
they should get their money back.
