Krystal Resort complaints prevention team
understands that it isn’t fun to deal with a guest that is angry and is yelling
at you for something that you had no control over. It gets even worse when your
boss reminds you that the customer is always right. There may be times that the
customer is wrong, but they still needed to be treated with respect and their
complaint needs to be resolved. If you do not want to have to deal with guest
complaints, you should become part of the guest complaints reduction team. The
role of this team is fairly basic.
The Krystal Resort complaints prevention
team is designed to limit the amount of things that the guest can complain
about. They can do this in several ways.
·
Being aware – You need to watch
for things that can be a potential problem. If you see something that may be a
danger to a guest, do something about it. If you ignore things that you see,
you will probably end up facing a guest with a complaint sooner than you want.
·
Listen to the complaints. The
biggest thing that the team needs to realize is that for every guest that
complains, there is probably at least one guest that says nothing. Look at what
the complaints of one guest are and make sure that no one else is affected by
the same problem.
Krystal Resort complaints prevention team
knows that when you take steps to reduce complaints, you will have a positive
impact not only on the hotel or resort, but on the way that you feel about your
job.
